Frequently Asked Questions
Find answers about ordering, payments, shipping, returns, warranties, product availability, and customer support. Product-specific terms shown on the applicable product page and during checkout may also apply.
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Yes. Products shown as available in our online store can be purchased. Categories or products marked “Coming Soon” are not currently available. Shop available products: https://shop.vaultedarcades.com/collections/all
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Checkout currently supports major credit and debit cards, Shop Pay, and PayPal. Apple Pay or Google Pay may appear on compatible devices and browsers. Available methods are confirmed at checkout.
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Shipping eligibility and methods depend on the product and delivery address and are confirmed at checkout. Review our Shipping Policy: https://shop.vaultedarcades.com/policies/shipping-policy
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Processing and delivery estimates vary by product, supplier, destination, and delivery method. Review the product page, order confirmation, and Shipping Policy. We do not guarantee a universal delivery period.
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Tracking is provided after an order ships when tracking is available for the selected carrier and delivery method. Please use your order confirmation and shipping updates for the most current status.
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Photograph the product, packaging, and shipping labels; retain all packaging; and contact Vaulted Arcades promptly. For concealed damage, contact us as soon as it is discovered: https://www.vaultedarcades.com/contact
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Return eligibility varies by product and supplier. Review the product page and Refund Policy before purchasing, and contact us before returning anything: https://shop.vaultedarcades.com/policies/refund-policy
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Contact us as quickly as possible. Changes or cancellations cannot be guaranteed after processing or shipment begins.
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Warranty coverage varies by product and manufacturer. Review the warranty information shown before purchase and contact us with questions: https://vaultedarcades.com/warranty-information
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Email support@vaultedarcades.com, call (650) 668-2132, or use our Contact page: https://www.vaultedarcades.com/contact