Shipping Policy

Vaulted Arcades fulfills orders through print-on-demand partners, manufacturers, authorized distributors, and freight providers. Processing times, shipment origins, delivery services, freight requirements, and delivery estimates vary by product.

For the controlling policy that applies to purchases made through our online store—including large-equipment freight delivery, inspection, damage reporting, delays, and cancellations—please review our Shopify Shipping Policy.

Product-specific shipping information shown on a product page or provided in writing for an order also applies.

Shipping errors—including wrong items, missing items, or quantity discrepancies—must be reported to Vaulted Arcades within 5 business days of delivery. Email support@vaultedarcades.com with your order number, a description of the discrepancy, and photographs where applicable. Prompt reporting is required so that we can file claims with the carrier or supplier within their required windows.