Warranty Information
Last updated: August 27, 2026
Vaulted Arcades supports customers before and after delivery. This page explains who provides warranty coverage, how to start a claim, and what information may be required.
Manufacturer-Supplied Equipment
Arcade cabinets, pinball machines, billiards equipment, golf simulators, and other products supplied by a manufacturer or authorized distributor carry the written warranty offered for that specific product, if any. Vaulted Arcades is the retailer and does not independently extend, shorten, or replace the manufacturer’s written warranty unless a product page expressly states otherwise.
Coverage, duration, exclusions, labor, replacement-part procedures, and freight responsibility vary by manufacturer and sometimes by component. The applicable written warranty or a clearly labeled link to it will be provided on or near the product page before purchase. Please review that information before ordering.
Starting a Warranty Claim
Contact Vaulted Arcades first at support@vaultedarcades.com. Please provide:
- Your order number and contact information
- Product name, model, and serial number
- A clear description of the problem and when it began
- Photographs or video showing the problem, packaging, and any error message
- Troubleshooting steps already attempted
Vaulted Arcades will work with the appropriate supplier or manufacturer, including Betson where applicable, to obtain troubleshooting, return authorization, repair, or replacement instructions. The manufacturer or warranty administrator makes the final coverage determination under its written terms.
Do not disassemble, modify, repair, or ship a product or component unless Vaulted Arcades, the supplier, or the manufacturer has authorized it. Unauthorized work or shipment may affect warranty coverage.
Replacement Parts and Return Authorizations
A warranty remedy may involve replacement of a component rather than return of the entire machine. A return merchandise authorization may be required before any component is shipped.
For a Betson-administered advanced replacement or loan part, the defective part generally must be returned within 15 days. If it is not returned within 30 days, the replacement may be treated as a purchase and billed, and a late or restocking fee may apply. We will provide the exact authorization, address, deadline, packaging, and shipping instructions for the claim.
Warranty Freight
Warranty freight is not uniform. Depending on the manufacturer and component, the warranty may cover no freight, one-way ground freight, both-way ground freight, or another specified service. The customer or Vaulted Arcades may be responsible for return freight when the manufacturer’s written warranty does not cover it. We will confirm the applicable responsibility before asking you to ship a covered product or part.
Common Exclusions
Manufacturer warranties commonly exclude normal wear, consumable parts, cosmetic changes that do not affect operation, misuse, abuse, accidents, improper installation, unauthorized repair or modification, neglected maintenance, environmental damage, and commercial use of a product designated for residential use. The exact written warranty controls.
Vaulted Gear & Accessories
Our branded print-on-demand merchandise is covered against a manufacturing defect, misprint, misplaced or peeling design, stitching failure, or material fault present at delivery. Normal variation, ordinary wear, fading from washing, misuse, and alteration are not covered. Report a problem within 30 days after delivery with your order number and clear photographs.
Freight Damage Is Separate
Damage that occurs in transit is handled under the freight-claim process rather than the manufacturer warranty. Inspect freight before signing, note visible damage specifically on the delivery receipt, photograph the shipment, retain all packaging, and contact Vaulted Arcades promptly. See the Shipping Policy for complete instructions.
Contact
Vaulted Arcades
6210 Wilshire Blvd. STE 200, PMB 831
Los Angeles, CA 90048-5124
(650) 668-2132
Monday–Saturday, 10:00 AM–7:00 PM Pacific Time
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